Job Description

Responsibilities:

• Respond to queries on the phone, via email, in person, or through remote access
• Provide technical assistance and support for issues related to computer systems, hardware, software, and peripherals
• Install, configure, and update software and drivers
• Set up accounts, passwords, and network access for new users
• Train users on how to use computer systems and applications
• Document problems and solutions in logs and reports
• Follow IT policies and procedures, and ensure compliance with security standard

Requirements:

• Proven experience in an IT Support Engineer or similar role
• Working knowledge of office automation products, databases, and remote-control tools
• Ability to diagnose and resolve basic technical issues and willing to learn new technology when required
• Proficiency in English
• Excellent communication, interpersonal, and customer service skills
• Attention to detail, accuracy, and confidentiality
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Associate’s degree or certification in IT, Computer Science, or relevant field.
• Advance Knowledge of Printers, PABX Systems, Wireless Routers.
• Preferred knowledge of graphics design, web design etc

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things