Overview

IT Field Engineer

Global Human Resources LLC is looking for IT Field Engineer please check below details and update your profile.

Job Description

  • Provide Level-1 technical support to 1000+ end users, by resolving incidents and service requests assigned to IT Field Support team through Axios Assyst ITSM system, s per ITIL v3standards
  • Troubleshoot and resolve hardware faults in laptops and desktops , upgrade their memory and hard disk; specifically business models from HP, Dell andLenovo
  • Setup and troublshoot local and MF network printers, specifically: Ricoh, HP, Xerox, Kyocera andSamsung
  • Install and support projectors, scanners, and faxmachines
  • Troubleshoot and resolve software pplications faults on users computers; including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry Free Business Security Anti-virus
  • Configure and troubleshoot email accounts, and email-archiving through Symantec Enterprise Vault agents
  • Install and troubleshoot PKI certificates to employees Email accounts
  • Install, configure and troubleshoot Skype for Business application on end user devices; workstations and Smart Phones, and provide knowledge transfer to end users
  • Configure anti-virus software; mainly Trend Micro, on end-users’ workstations, and clean infected corporate laptops and desktops
  • Prepare, install and configure standard Windows 8/10 image on end-users workstations
  • Deploy Windows 7/8/10 service packs, patches and updates on all end user workstations
  • Install, configure and troubleshoot Cisco IP telephones of variant models
  • Setup network configuration on end-users’workstations
  • Troubleshoot LAN / WAN connectivity issues for end-users
  • Install, configure and troubleshoot Aruba wireless access point devices
  • Extend network cables from wall sockets to users’workstation
  • Patch network cables in the IDF rooms between patch panel and switchs
  • Manage offsite storage of backup tapes
  • Update the “IT Operational Manual” on regular basis