Job Description

Primary responsibility will be to handle support calls from employees.

• This includes hardware (laptops, desktops, smartphones, printers, etc.) and software (Operating System, Applications including but not limited to MS Office Suite, Mobile Apps, etc.) support.

• Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.

1. Respond to requests for technical assistance from users within the organization in person, via phone or remotely.

2. Diagnose and resolve technical hardware and software issues.

3. Identify and escalate situations as required.

4. Perform routine hardware and software installations on desktops, laptops and/or smartphones.

5. Troubleshoot Email related issues on client devices.

6. Provide Level 2/3 IT support for all users.

7. Provide prompt and quick service to users.

8. Provide orientation on IT products and technologies in use in the organization to new staff.

9. Provide Support and assistant to System Engineers and IT Managers when required in setting up or troubleshooting servers and/or server applications.

Salary: AED6,000.00 per month

Experience:

• IT Support: 5 years (Required)
• L3 support: 2 years (Preferred)

Language: Arabic (Required)

License/Certification: UAE Driving license (Preferred)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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