Technical Support Specialist

Dormakaba Group

Technical Support Specialist

Dormakaba Group is looking for Technical Support Specialist please check below details and update your profile.

Job Description

We are looking for a Technical Support & Commissioning Engineer to join our regional team based in the UAE. The role focuses on commissioning Access Control Systems (ACS) projects, providing 2nd-level technical support to partners and customers, and delivering operator and technical trainings.

Key Responsibilities:

  • Commission ACS projects across the MEA Region.
  • Provide technical support and troubleshooting in line with SLAs and warranty coverages.
  • Develop and conduct technical training course for partners and customers.
  • Support R&D pilots, product release testing, and share knowledge internally.
  • Prepare and submit regular checkpoint reports.

Candidate profile:

  • Diploma in Electronics (Bachelor’s in Electrical/Electronics/IT preferred).
  • 3+ years’ experience in technical service, commissioning, or troubleshooting in Extra Low Voltage (ELV) solutions.
  • Knowledge of IT systems, networking, and databases (Microsoft SQL/Oracle).
  • Strong communication, analytical, and problem-solving skills.
  • Training delivery experience is an advantage.

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