Technical Support Specialist
VaporVM is looking for Technical Support Specialist please check below details and update your profile.
Job Description
- Provide first- and second-level support for enterprise applications and business systems.
- Troubleshoot application issues, identify root causes, and provide timely resolutions.
- Handle support tickets, service requests, and incidents according to SLA.
- Coordinate with development, infrastructure, and vendor teams for issue escalation and resolution.
- Assist users with functional queries, access-related issues, and training when required.
- Monitor application performance, availability, and stability.
- Support application deployments, updates, patches, and configuration changes.
- Document issues, solutions, FAQs, and knowledge base articles.
- Analyze recurring problems and provide recommendations for long-term fixes.
- Perform testing for new releases, enhancements, and integrations.
- Ensure compliance with application security, data integrity, and access controls.
Required Skills & Qualifications:
- Bachelor’s degree in computer science, IT, or a related field.
- 2–4+ years of experience in application support or technical support roles.
- Strong troubleshooting and analytical skills.
- Familiarity with business applications (ERP, CRM, HRMS, custom-built apps).
- Knowledge of SQL queries for basic data checks and issue analysis.
- Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).
- Good understanding of APIs, integrations, logs, and system monitoring.
- Excellent communication and customer service skills.
Preferred Qualifications:
- Experience with Microsoft Dynamics, Oracle, SAP, ServiceNow, or similar platforms.
- Basic scripting knowledge (PowerShell, Python) is a plus.
- ITIL certification preferred.