Tech Support
KnowBe4 is looking for Tech Support please check below details and update your profile with KnowBe4.
Job Description
- Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
- Collaborate with Product team by providing customer feedback for product enhancement
- Communicate directly with customers to gather details as needed to fully define issues or requests
- Work with CSM team to swiftly resolve customer issues
- Investigate and document technical issues
- Manage ticketing queue, ensuring timely resolution of reports and requests
- Apply troubleshooting skills to assist customers with product-related issues
- Conduct technical walkthroughs and webinars of KnowBe4’s products
- Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues
Qualifications
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Two-year degree preferred
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
Stay Updated with the Latest Jobs! Follow us on social media such as LinkedIn and Facebook to get real-time updates on the newest job opportunities in IT, Accounting, Sales, Customer Service, and Engineering across Dubai and the UAE.
Don’t miss your next career move—stay connected!
Home | About Us | Jobs| Services |Contact Us