Sales Support Executive – Dnata Representations
dnata Travel Group is looking for Sales Support Executive – Dnata Representations please check below details and update your profile.
Job Description
- Support internal/external customers with all fares, pricing and sales related queries and provide technical advice to effectively resolve persistent GDS issues.
- Evaluate, negotiate, and secure group travel requests, charter flights, MICE deals and assist customers with all booking/ticketing and special requirements.
- Gather and share relevant information on all competitors? fares/rules, special incentives/promotions, policies, market trends, sales processes on daily basis and provide recommendation where necessary to improve EK market position and minimise impact on revenue.
- Process all queries related to Agency Debit Advisory (ADA), Agency Debit Memos (ADM) dispute/reversal, Refund Summary Adjustment Note (RSAN), Sales Summary Adjustment Note (SSAN), Refund Application (RA) using all relevant tools and complete other audits when required.
- Handle all trade related general booking queries including medical assistance, Skywards, other ancillaries and liaise with the relevant departments to deliver high quality focused customer service.
- Provide booking/ticketing support for EK sponsored events by coordinating with the internal/external customers, and ensure the allocated budget is effectively utilised and accurate records are maintained.
- Prepare and handle EK corporate travel agreements for all accounts and communicate booking/ticketing conditions to the trade partners.
- Assist all commercial stakeholders with inaugural flight invitations by coordinating with the important passengers (IP/VIP/CIP) with all booking/ticketing and special requirements.
- Maintain up to date EK booking/ticketing procedures and policies on Emirates Partner Portal (EPP) for all trade partners to minimise queries on all communication mediums.
- Promptly distribute trade communication (B2B) endorsed and provided by CCMB to all internal/external customers.
Qualification
To be considered for this role, you must meet the below requirements;
- Experience in Commercial and sales experience in an airline or travel agency.
- In-depth knowledge of the UAE travel market, world geography, fare construction and booking/ticketing procedures.
- Proficient in MS Office Applications, Salesforce, EK reservation systems and any GDS (Amadeus, Galileo, Sabre).
- Ability to work independently under pressure and as a part of a highly contributing team in a fast-paced environment.
- Communicate fluently in English with strong interpersonal skills and drive to continuously exceed customer expectations.
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