Job Description

We are seeking a skilled Level 2 IT Support Engineer to join our growing IT operations team. The ideal candidate will have strong experience in IT support environments, with hands-on expertise in Microsoft Azure and modern cloud technologies. This role requires a proactive professional with strong troubleshooting skills, the ability to work independently, and a customer-focused mindset. Applicants with a valid UAE driving license and access to a personal vehicle will be preferred.

Key Responsibilities

• Provide Level 2 technical support to resolve escalated issues from Level 1 support.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related incidents.
• Support and maintain Microsoft Azure services (VMs, AD, Intune, O365, Exchange Online, Security & Compliance).
• Manage endpoint devices (Windows, macOS, iOS, Android) including configuration, patching, and security compliance.
• Administer Active Directory, Group Policies, and user access management.
• Collaborate with Level 3 / infrastructure teams on escalated issues and project rollouts.
• Implement and maintain cybersecurity best practices (MFA, endpoint security, vulnerability management).
• Provide remote and onsite support to end-users across offices and client sites.
• Document solutions, update knowledge base, and follow ITIL-based service desk practices.
• Assist with IT infrastructure projects including cloud migrations, hybrid setups, and automation initiatives.
• Monitor system performance and proactively address potential issues.

Job Requirements

• Minimum 3–5 years’ experience in IT Support (Level 2 or similar role).
• Hands-on experience with:
• Microsoft Azure (VMs, AAD, Intune, Security & Compliance)
• Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive)
• Windows Server administration (AD, DNS, DHCP, GPOs)
• Networking fundamentals (LAN, WAN, VPN, Firewalls, Switching, Wi-Fi)
• Endpoint management (Intune, SCCM, or equivalent)
• Strong troubleshooting and problem-solving skills.
• Knowledge of current IT trends such as:
• Cloud-first infrastructure
• Zero Trust security models
• AI-powered IT support tools
• Automation & scripting (PowerShell preferred)
• ITIL certification (Foundation or higher) is preferred.
• Industry certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+/Security+, CCNA are a plus.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Valid driving license and access to a personal car (preferred).

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and certification sponsorship.
• Exposure to cutting-edge cloud and IT security technologies.
• A collaborative and innovative work environment.

License/Certification: Do You Have Driving License & Car? (Preferred)