Key Responsibilities:

• Provide advanced technical support for Mac systems, including installation, configuration, troubleshooting, and maintenance.
• Deploy, manage, and monitor mobile devices and laptops using leading MDM solutions (e.g., Jamf, Intune, or similar).
• Implement and enforce cybersecurity best practices, policies, and controls in alignment with industry standards (e.g., NIST, ISO 27001).
• Respond to and investigate security incidents, coordinate remediation efforts, and support vulnerability management.
• Perform regular system updates, patch management, and endpoint protection to ensure secure, compliant devices.
• Manage user accounts, permissions, and access controls within a mixed Mac and Windows environment.
• Provide high-quality Tier 2/Tier 3 support to resolve complex technical issues for local and remote staff.
• Assist with IT onboarding/offboarding, asset tracking, and hardware lifecycle management.
• Collaborate with cross-functional teams to support IT projects, including upgrades, migrations, and new technology rollouts.
• Create and maintain technical documentation, knowledge base articles, and user guides.
  
  

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 5–8 years of relevant IT support experience, with a strong focus on Mac OS administration and support.
• In-depth experience with MDM platforms such as Jamf, Intune, or similar tools.
• Solid understanding of cybersecurity principles, endpoint security tools, and secure network practices.
• Hands-on experience with help desk ticketing systems and remote support tools.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and prioritize tasks.
• Excellent communication and interpersonal skills, with a commitment to delivering exceptional end-user support.

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