Help AG is looking for a talented and experienced IT support technician who will be responsible for connecting cables, rack mounting, upgrading, troubleshooting IT security devices.

Responsibilities:

• Visiting customer data centre for rack mounting and troubleshooting of devices.
• Cable the devices as per industry standards
• Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity
• Upgrade software on security devices
• Accurate reporting of the task to project manager and direct manager

Qualifications & Skills:

• Bachelor’s degree in information security or IT-related matter or equivalent experience
• 3+ years of experience in working with IT security devices
• Aware of rack mounting devices
• Excellent and accent-free communication skills in English (Arabic an advantage)
• Proper and structured documentation and diagramming
• Excellent organizational skills in enterprise support
• Understanding of information security concepts and related technology
• Strong background and experience in TCP/IP networking of large-scale organizations
• Flexible work approach, based on the job requirements
• Being able to identify new work areas and to set new goals for themselves
• Excellent communication and training skills
• Outstanding customer handling, friendly and goal-oriented
• Ability to communicate / translate to Customer-level
• Being able to understand complex business processes and activities
• Flexible work approach, based on the job requirements

Benefits:

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flight tickets.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

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