We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. The ideal candidate will be responsible for first-line support and work closely with IT teams to resolve issues in a timely and efficient manner.

Key Responsibilities:

• Provide first-level technical support to employees via phone, email, or in person
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain operating systems, applications, and peripheral devices
• Set up and manage user accounts, email, and permissions
• Perform routine maintenance, system updates, and patch management
• Monitor system performance and escalate complex issues to higher-level IT staff
• Maintain inventory of IT assets (hardware/software)
• Support remote users and resolve VPN or connectivity problems
• Ensure data backups are running and assist with data recovery when necessary
• Assist in onboarding/offboarding of employees from an IT standpoint

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 1–3 years of experience in IT support or helpdesk environment
• Proficiency with Windows OS, Microsoft 365, and basic networking
• Familiarity with IT ticketing systems
• Good understanding of Active Directory, DHCP, DNS, VPN, and endpoint security
• Strong communication and problem-solving skills
• Ability to prioritize and manage multiple tasks effectively

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