Job Description

We are looking for an IT Support Analyst to join our Digital Technology team who will be based in UAE, supporting our Dubai Office. This role is ideal for someone who enjoys solving technical problems, engaging with people, and helping deliver reliable and innovative IT services in a fast-paced, global environment.

• Act as the first point of contact for Digital Technology requests, engaging with staff to understand their needs and provide support across desktop systems, infrastructure, cloud services, and enterprise applications.
• Configure, deploy, and maintain IT hardware and software including laptops, printers, mobile devices, and video conferencing equipment.
• Troubleshoot and resolve technical issues or escalate to specialist teams, ensuring timely and effective resolution based on impact and priority.
• Support service management processes using tools like ServiceNow, assist with software licensing, asset tracking, and compliance activities.
• Engage with local leadership to provide updates on technology issues and initiatives; deliver training and guidance to business users; and contribute to documentation, knowledge sharing, and inclusive team collaboration.

Did you know: Our Digital Technology team are proud previous winners of the IT Team of the Year at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

• Experience providing desktop support in Microsoft environments within regional or global organisations, with strong knowledge of Windows, Office 365, and hardware support across PCs, Macs, and mobile devices.
• Skilled in supporting video conferencing tools, printers, and multifunction devices, with a solid understanding of ITIL principles and use of ITSM platforms like ServiceNow.
• Familiarity with enterprise tools and industry-specific applications such as Adobe, Autodesk, Bentley, Trimble and Bluebeam.
• Strong communication and collaboration skills, with the ability to build trusted relationships and tailor support to a range of user needs.
• Technically curious, adaptable, and detail-oriented, with a commitment to continuous learning and delivering high-quality support in fast-paced environments.

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