As IT Production Support, your role will involve:

• Monitor & Maintain
  Proactively monitor application health, performance, and integrations in cloud environments (e.g., Azure, AWS). Respond quickly to incidents, service requests, and alerts.
• Troubleshoot & Resolve
  Diagnose and resolve technical issues for in-house cloud apps and SaaS integrations. Collaborate with developers, vendors, and business users to identify root causes and implement fixes.
• Incident & Problem Management
  Log, track, and manage incidents through to resolution. Document solutions and create knowledge base articles to help prevent future issues.
• Continuous Improvement
  Identify opportunities to automate manual tasks and improve monitoring, reliability, and user experience.
• Stakeholder Communication
  Communicate clearly and empathetically with stakeholders, providing timely updates and guidance during incidents and planned maintenance.
• Compliance & Security
  Ensure all support activities follow Zurich’s security, compliance, and risk management standards, especially when working with third-party vendors.

What’s in it for you
•    Opportunity to work with modern cloud technologies and leading SaaS platforms.
•    Be part of a global, collaborative team focused on continuous improvement.
•    Grow your technical, communication, and problem-solving skills.
•    Make a real impact by supporting solutions used by Zurich and our customers every day.

Job Qualifications

To be successful in your role, you will need:

• Bachelor’s degree (or equivalent) in Information Technology and 5 or more years of experience in related field
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions.
• Strong troubleshooting and analytical skills.
• Clear, customer-focused communication.
• Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices.
• Understanding of security, compliance, and data privacy in cloud environments.
• Willingness to participate in on-call rotations and support coverage as needed.

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