The IT Engineer is responsible for ensuring the smooth operation, security, and scalability of the organization’s IT infrastructure. This role involves managing hardware and software systems, supporting end-users, maintaining network and server environments, and implementing technology solutions that align with business needs. The IT Engineer plays a critical role in safeguarding data, optimizing system performance, and enabling digital collaboration across the organization.

Key Responsibilities Infrastructure & Systems Management

• Monitor, maintain, and upgrade operating systems, networks, and servers to ensure optimal performance and security.
• Administer and support NSV’s IT infrastructure including firewalls, network switches, NAS storage, and backup systems.
• Manage cloud services and platforms, particularly Microsoft 365 Admin Center (Exchange Online, Endpoint Manager, SharePoint, Azure AD).

User & Device Support

• Procure, configure, and deploy IT equipment (computers, printers, mobile devices) for new hires.
• Set up user accounts, email mailboxes, access permissions, and security protocols.
• Provide technical support and troubleshooting for hardware, software, and connectivity issues.

Security & Compliance

• Implement and monitor cybersecurity measures including antivirus, firewalls, and access controls.
• Ensure compliance with software licensing agreements and manage renewals.
• Maintain data integrity and execute data recovery procedures when necessary.

Lifecycle Management

• Onboard new employees with appropriate IT access and tools.
• Offboard exiting employees by revoking access, disabling accounts, and securing data.
• Maintain accurate documentation of IT assets, configurations, and procedures.

Project & Vendor Coordination

• Collaborate with vendors for procurement, warranty claims, and service agreements.
• Participate in IT projects such as system upgrades, migrations, and process automation.

Job Specifications Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Industry certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, ITIL) are a plus.

Experience

• 2–3 years of hands-on experience in IT support or systems administration.
• Experience in managing cloud-based environments and enterprise-level networks.

Technical Skills

• Proficiency in Windows and macOS operating systems, LAN/WAN configurations, and internet protocols.
• Strong knowledge of Microsoft 365 ecosystem and Azure Active Directory.
• Experience with mobile device management (MDM) for iOS and Android platforms.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and backup solutions.

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented mindset with a proactive approach to learning and improvement. Core &

Core & Functional Competencies

– Technical Expertise – Deep understanding of IT systems and infrastructure.
– Communication – Ability to explain technical concepts to non-technical users.
– Collaboration – Works effectively with cross-functional teams and external vendors.
– Organization – Maintains structured documentation and asset tracking.
– Critical Thinking – Evaluates issues and proposes effective solutions.
– Problem Solving – Diagnoses and resolves technical challenges efficiently.

Application Question(s):

• Do you have 2–3 years of hands-on experience in IT support or systems administration.
• Must have a bachelor’s degree in information technology, Computer Science, or a related field
• Must have a Deep understanding of IT systems and infrastructure.