• Develop and execute strategies to improve customer service, buyers and sellers throughout the eCommerce journey
• ⁠Need to collect and manage feedback from both B-side sellers and C-side buyers and optimise and iterate on the platform (both website and application）
• ⁠Through holding marketing campaigns, email marketing, daily push, etc. to increase the volume of active users and user conversion rate.
• ⁠Focus on competitors’ platforms and summarise their new features, functions in time to publish them on our own platform.
• ⁠Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.
• ⁠Manage customer accounts and provide support, addressing issues or concerns to maintain high user satisfaction.
• ⁠Responsible for data analysis, keenly identify product issues through data analysis, and continuously improve product data metrics.
• ⁠Responsible for user operations, enhance user lifetime value through refined operations and extend the time users use the product.

Requirements:

• Bachelor’s degree or above, with 1-5 years of experience in product operations.
• Have independently managed product operations and possess a systematic understanding of operations modules.
• Familiar with promotion methods such as ASO, SEO, SEM, and have a mature user growth methodology.

Job Type: Full-time

Pay: AED6,000.00 – AED10,000.00 per month