Job Description

• Provide Level 1 and Level 2 technical support to end-users onsite and remotely.
• Install, configure, and maintain desktop hardware, laptops, printers, scanners, and other peripherals.
• Troubleshoot hardware, software, and network connectivity issues across Windows/macOS systems.
• Support Office 365, email configurations, VPN access, and collaboration tools (Teams, Zoom, etc.).
• Assist with user onboarding and offboarding (account creation, asset allocation, permissions setup).
• Manage Active Directory tasks: password resets, user groups, profile updates.
• Maintain accurate IT asset inventory and perform periodic audits.
• Ensure data backup and recovery support, where applicable.
• Escalate unresolved issues to senior IT staff or external vendors as needed.
• Document incidents, solutions, and maintain service desk logs in the ticketing system (e.g., Zoho Desk, Freshservice, ServiceNow).
• Provide basic training and technical guidance to users as needed.