Quality Point IT Consultancy is a fast-growing technology consulting firm delivering cutting-edge ERP, IT infrastructure, and business solutions across the GCC region. We are currently looking for a dedicated Desktop Support Engineer to join our technical support team.
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Job Responsibilities

• Provide first and second-level technical support for desktops, laptops, printers, and related hardware.
• Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.).
• Manage user accounts, permissions, and mailboxes in Microsoft 365 and Active Directory.
• Install, configure, and maintain operating systems and business applications.
• Perform system upgrades, patches, and backups as needed.
• Support end-users with network connectivity issues (Wi-Fi, LAN, VPN).
• Document support activities, incidents, and resolutions in the ticketing system.
• Coordinate with vendors for warranty claims and hardware replacements.
• Maintain IT asset inventory and user access records.

Requirements

• 2–4 years of experience in IT support or desktop support roles.
• Proficiency in supporting Microsoft 365 (Outlook, Teams, OneDrive, etc.).
• Good knowledge of Windows 10/11 operating systems.
• Basic understanding of hardware troubleshooting (laptops, desktops, printers).
• Familiarity with Active Directory and user management.
• Strong problem-solving and communication skills.
• Ability to work independently and manage time effectively.

Preferred Skills

• Basic knowledge of networking (IP, DNS, DHCP).
• Experience with remote support tools (AnyDesk, TeamViewer, RDP).
• Industry certifications such as CompTIA A+, Microsoft Certified (M365, Windows), or equivalent (preferred but not mandatory).

How to Apply

Interested candidates can send their CV to career@qpointme.com with the subject “Application for Desktop Support Engineer“.