Overview

Technical Support Specialist

NCR Corporation is looking for Technical Support Specialist please check below details and update your profile.

Job Description

The Technical Support Specialist will be responsible for:
  • To understand the Customers’ organizational structures and become familiar with the Customers’ contact center implementation, support processes and procedures to help in designing a solution that is highly available and sustainable.
  • Design and Implement new contact center products and features for any new or existing client’s change requests.
  • To perform software upgrade on contact center solution applications and to ensure that they are implemented and functioning correctly.
  • To troubleshoot support cases and incidents and to open tickets to vendors – Genesys. through to problem resolution.
  • To hold technology workshops with the Customers to discuss contact center problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions.
  • Lead design, operations and planning of contact center products (Genesys) within the Customer infrastructure.
  • Provide training material and perform handover sessions with client technical and business users.
  • Responsible for maintaining documentation, diagram, Incident Reports, Root Cause Analysis.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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