Technical Support Engineer – Cloud
Design, install and configure servers, network devices and firewalls.
* Provide User technical support working on regular tickets.
* Responsible for the technical design, planning, implementation and performance tuning and recovery procedures for mission-critical enterprise systems.
* Administer and support core Microsoft Office 365, Windows Servers, Networking, VMware technologies and Cloud infrastructure (AWS/Azure).
* Provide after-hours support for Infrastructure related emergencies as well occasional and weekend maintenance.
* Assist with firewall and software vendor evaluation, recommendation and Negotiation.
* Should have the ability to handle Presales Technical Meetings along with Sales Team in generating revenue.
* Research and recommend innovative, and where possible, automated approaches for server and system administration tasks.
* Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages.
* Reduce operational risk and improve the availability of the server infrastructure by ensuring system access, monitoring, control, and evaluation.
* Interact with customers and staff at the technical level, as required.
Desired Candidate Profile:
* Candidate with overall 5+ years of experience in IT support and services.
* Should have good written and verbal communication skills, troubleshooting skills, logical and analytical skills, positive attitude and effective coordination.
* Should have the ability to plan, organize and document complex system design activities and to configure systems to be consistent with policies.
* Communicate technical/complex information both verbally and in writing.
* Perform multiple tasks concurrently and respond to emergencies effectively.
* UAE driving license will be added advantage.
Salary Package can be up to AED 7000 based on candidates’ experience and expertise.
Salary: Up to AED7,000.00 per month
Education: Bachelor’s (Required)
Experience: Total: 4 years (Required)
Work Remotely: No