Technical Support Engineer – Cloud

Kyoto Technologies LLC is looking for Technical Support Engineer- Cloud please check below details and update your profile.

Job Description

Design, install and configure servers, network devices and firewalls.

* Provide User technical support working on regular tickets.

* Responsible for the technical design, planning, implementation and performance tuning and recovery procedures for mission-critical enterprise systems.

* Administer and support core Microsoft Office 365, Windows Servers, Networking, VMware technologies and Cloud infrastructure (AWS/Azure).

* Provide after-hours support for Infrastructure related emergencies as well occasional and weekend maintenance.

* Assist with firewall and software vendor evaluation, recommendation and Negotiation.

* Should have the ability to handle Presales Technical Meetings along with Sales Team in generating revenue.

* Research and recommend innovative, and where possible, automated approaches for server and system administration tasks.

* Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages.

* Reduce operational risk and improve the availability of the server infrastructure by ensuring system access, monitoring, control, and evaluation.

* Interact with customers and staff at the technical level, as required.

Desired Candidate Profile:

* Candidate with overall 5+ years of experience in IT support and services.

* Should have good written and verbal communication skills, troubleshooting skills, logical and analytical skills, positive attitude and effective coordination.

Required Skills:

* Should have the ability to plan, organize and document complex system design activities and to configure systems to be consistent with policies.

* Communicate technical/complex information both verbally and in writing.

* Perform multiple tasks concurrently and respond to emergencies effectively.

* UAE driving license will be added advantage.

Salary Package can be up to AED 7000 based on candidates’ experience and expertise.

Salary: Up to AED7,000.00 per month

Education: Bachelor’s (Required)

Experience: Total: 4 years (Required)

Work Remotely: No

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