Overview

Technical Support Agent

Deliverect is looking for Technical Support Agent please check below details and update your profile.

Job Description

  • Solve the challenges customers are facing as fast as possible
  • Efficiently identify the cause of any issues
  • Solution-minded; troubleshooting and resolving technical issues
  • Collaborative: cooperate with the onboarding and development teams to optimise the customer experience
  • You aim for high customer satisfaction; you maintain close communication with customers across channels (phone/email/video call/occasional on-site visits). You make it work and solve their toughest challenges.
  • You cooperate with the onboarding team, and development team to optimise the customer experience

In short, you solve customer technical problems proactively, and communicate to our internal teams so we can make things easier for customers and partners.

Job Requirements

  • You can speak Arabic and English fluently
  • Minimum 1 year+ experience in a technical supporting role
  • You are able to deal with high volumes of questions coming from customers and partners
  • You are customer-oriented and keep calm under pressure
  • Independent, able to use initiative and know how to prioritise and problem solve
  • You are interested in the digital world (software/mobile) and have the ability to work cross-functionally
    Demonstrable experience in tech support or customer care
  • This is not a remote role, you must be able to be on-site in our Dubai office (there will be some work from home flexibility)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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