Overview

Technical Support

Febno Technologies is looking for Technical Support Please check below details and update your profile.

Job Description

We are looking for 1+ years experienced technically skilled candidates with excellent interpersonal skills for the technical support trainee position.

Responsibilities

– Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.

– Track and monitor all support cases to ensure timely resolution and follow-up.

– Clearly identify, document, and find solutions for customer issues and product problems.

– Identify hardware and software solutions.

– Providing timely and accurate customer feedback.

– Managing multiple cases at one time.

– Testing and evaluating new technologies.

– Conducting electrical safety checks on equipment’s.

– Properly escalate unresolved issues to appropriate internal teams.

– Ensure all issues are properly logged

Requirements

– Proficiency in Windows/Linux/Mac OS.

– Experience with remote desktop applications and help desk software.

– Attention to detail and good problem-solving skills.

– Excellent interpersonal skills.

– Good written and verbal communication.

– Good understanding of computer systems, mobile devices and other tech products.

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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