Overview

Technical Support

Kings Group Ventures is looking for Technical Support please check below details and update your profile.

Job Description

Kings Group Ventures is looking for technically skilled candidates with excellent interpersonal skills for the technical support position. You will be working as a Technical Support Specialist and will be part of Kings Group Ventures located in Dubai, UAE. You will be responsible for installing new computer systems, resolving hardware issues, upgrading software, troubleshooting network systems, and providing general IT support. Moreover, you will be required to troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Technical Support Responsibilities:

  • Research and identify solutions to software and hardware issues.
  • Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives following installation specifications.
  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
  • Provide prompt and accurate feedback to customers.
  • Prioritize and manage several open issues at one time.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.

Technical Support Requirements:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • BS degree in Information Technology, Computer Science, or relevant field.

Salary: AED4,000.00 – AED4,500.00 per month

Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor’s (Preferred)

Experience: relevant: 3 years (Preferred)

Language: English (Preferred)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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