System Support Specialist

BridgeWay International is looking for System Support Specialist please check below details and update your profile.

Job Description

BridgeWay is looking for a System Support Specialist to strengthen our IT department’s capacity to address complex system-related challenges. This specialist will play a crucial role in assisting both our clientele and internal team members through technical support, system maintenance, and the improvement of our computing environment.

Job Responsibilities:

  • Assist with the administration and operation of servers and related infrastructure
  • Coordinate and implement software and hardware upgrades
  • Troubleshooting and resolving LAN/WAN performance and connectivity issues with server infrastructure
  • Network monitoring and analysis, and performance tuning; troubleshooting network problems
  • Participate in the network team that handles the day-to-day management of email/file / network security and end user cyber awareness training
  • Monitor, manage, and maintain iSCSI storage infrastructure
  • Monitor, manage and maintain Active Directory infrastructure to implement security as intended by the member organizations
  • Document network problems and resolutions for future reference
  • Participate in our on-call rotation.
  • Other duties as assigned

Additional responsibilities may include:

  • Assist personnel of other departments as a computer resource
  • Oversee the installation of hardware and software at multiple locations
  • Provide on-the-job training to new department staff members

The position of System Administrator requires excellent problem-solving skills, and knowledge of administering and maintaining all the relevant technologies.


  • At least 2 years’ experience working as a systems/network administrator, or in a relevant IT role.
  • Proven experience with PowerShell scripting to automate routine tasks and deploy configurations.
  • Proficient in managing Active Directory including knowledge about domain services, group policies, and user management.
  • Hands-on experience in upgrading, installing, and configuring application software and computer hardware.
  • In-depth understanding of Group Policy management and implementation for securing Windows environments and managing user settings.
  • Familiarity with database management (DBM) solutions, preferably within the Veeam technology environment.
  • Managing, updating, and ensuring the security of a virtual environment (VMWare, Hyper-V) with ISCSI Protocols.
  • Implement Windows-based security measures, including but not limited to user/group permissions, file/folder permissions, group policies, and local security policies.
  • Ensure the security and efficiency of IT infrastructure through proactive network management and maintenance.
  • Excellent customer service skills complemented by an ability to listen to and interpret client requests.
  • Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes.
  • Strong verbal and written communication skills.
  • Expertise in Backup Solutions that consist of on-premise and cloud designs.
  • Preference for candidates familiar with Veeam technology environment or similar backup solutions.

Experience: System/Network Administrator: 2 years (Required)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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