Overview

Support Representative

Span Trading LLC is looking for Support Representative please check below details and update your profile.

Job Description

Challenging position focusing on ensuring that SPAN SCS customers are covered on all fronts, whether it is from a technical or functional support perspective, or documentation and execution of application QA test scenarios.

  • Working on the Helpdesk portal to resolve customer tickets within strict SLAs
  • Provide On-Site & Off-Site Technical & Functional Support
  • Analyse tickets and put the correct plan of action in motion
  • Work closely with other SPAN SCS teams (implementation, product development and sales), customer IT and business teams and 3rd party organizations to ensure high customer satisfaction
  • Work as part of a project team on various on-going implementations
  • Document & execute QA test scenarios
  • Provide regular trainings to customers
  • Perform On-Site & Remote system demos
  • Recognize commercial opportunities and share ideas about project and product improvement

Requirements:

  • Bachelor’s or master’s degree in Business/Management Information systems or Computer Engineer / Computer Science
  • 1-2 years of relevant work experience
  • English proficiency is a must
  • Good general IT knowledge
  • Prior experience with business software is preferred
  • Good knowledge in SQL

Required skills:

  • Excellent verbal and written communication
  • Excellent analytical and problem-solving skills with orientation to detail
  • Reliable, motivated, well-organized, goal getter
  • Positive and pro-active attitude
  • Ambitious fast learner with the ability to work autonomously
  • Result driven and customer oriented
  • Inquisitive mind, curious, creative, and enthusiastic about sharing your ideas and knowledge
  • Innovative approach: searching for efficiency is second nature to you

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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