Supervisor – Customer Support
Emaratech is looking for Supervisor – Customer Support please check below details and update your profile if you meeting the criteria.
Application and Case Management
- Ensures the application process
- Provide training to stakeholders in the use of application
- Provide application-related support through various media (phone, email, dispatch)
- Ensures that service level agreement and user policy are understood and carried out by stakeholders
- Coordinate with the Software Development team for issues not resolved at the Client end Rolls out updates (system, process, regulations) channel partners as needed.
Resolution of Escalated Issues
- Provides timely Application support to team, in order to assure system stability and minimize the downtime and system disruption to the business
- Provides technical support, guidance and direction to technical support team for the identification and resolution of information technology (IT) related issues
- Analyzes error/fault messages and answers queries, proposes solutions and/or arranges measures
- Takes personal responsibility for one’s own learning and development through a process of assessment, reflection and taking action to continually update one’s skills
- Ability to learn new technologies
- Learning pace in learning new technologies
If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things