Overview

Sr Spec, IT Customer Services

L3Harris Technologies is looking for Sr Spec, IT Customer services please check below details and update your profile with them.

Job Description

The Senior Specialist will be responsible for providing 2nd / 3rd line technical support on a range of desktop systems, servers, peripherals and software using telephone support, remote support and onsite support. This role will also include project based work, out of hours maintenance and occasional travel.

The role will require a substantial level of autonomy so it will suite someone that can prioritise their work load and managing their time to achieve the required results for the business.

Responsibilities:

  • Imaging PC’s using SCCM
  • Providing remote support to small offices and home users
  • Scheduling and managing upgrades and backups of hardware and software systems
  • Ensuring back-up systems operate effectively
  • Purchasing hardware and software
  • Travel to various sites across the UAE region for onsite support
  • Ability to communicate clearly and collaborate with various stake holders
  • Manage and champion projects from inception to completion
  • Work closely with Shared Business Service team in US

Qualifications:

  • Bachelor’s degree and minimum of 6 years of prior relevant experience
  • Graduate degree and a minimum of 4 years of prior related experience

Preferred Skills:

  • Proven commercial experience within a varied Desktop/Server/Network support role
  • Experience of working to SLA’s as well as creating clear expectations to the customer
  • Excellent customer service and people skills
  • Expert knowledge of Windows 7/10
  • Expert knowledge of Microsoft desktop products
  • Expert knowledge of hardware troubleshooting experience of laptop/desktop environments
  • Strong knowledge of VMWARE 5.5/6.5
  • Strong knowledge of hardware troubleshooting experience of server environments
  • Understanding of & experience within a network infrastructure support environment
  • Understanding of LAN, WAN, Wireless, Firewall and Security products
  • Understanding of Virtualisation, Storage
  • TCP/IP configuration and troubleshooting

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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