• 3+ years of working experience within an IT service desk environment.
• Knowledge of Remote-Control Tools e.g., ME, Ivanti, SCCM.
• Knowledge of ITSM Tools e.g. Manage Engine Service Desk Plus, BMC Remedy, Service-Now, TSRM, Ivanti
• Knowledge of below list of Manage Engine Tools Set
• Windows OS (all versions) experience
• AD, Exchange & O365 experience
• Planning and organising skills. Good administration skills.
• Able to operate with minimal supervision. Able to maintain professional demeanour under stress.
• Strong interpersonal skills.
• Good Communication skills.

QUALIFICATION & CERTIFICATIONS:

• B-Tec Computer Science or any other bachelor’s degree.
• Microsoft qualification, Ideally MCP or MCSE.
• CCNA.
• ITIL V3/V4 certification

Experience:

• Customer Support Role: 3 years (Required)
• L1 Technical: 3 years (Required)

Language: English (Required)

Location: Dubai (Required)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things