BridgeWay is currently seeking a dedicated Network Support Specialist to join our dynamic IT team. This role is pivotal in providing technical support and expertise to our clients, end-users, and staff, ensuring robust and reliable network performance.

Responsibilities:

• Assist with administration and operation of all LAN/WAN-related network services according to company policies and procedures
• Coordinating and implementing network configuration and hardware upgrades
• Troubleshooting and resolving LAN/WAN performance, connectivity and related network problems
• Network monitoring and analysis, and performance tuning; troubleshooting network problems
• Participate in the network team that handles day-to-day management of email security and end user cyber awareness training
• Manage and maintain a large wireless infrastructure with other network team members
• Work as a team member with other technical staff to ensure high-quality support services to end users
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the network
• Document network problems and resolutions for future reference
• Other duties as assigned

Additional responsibilities may include:

• Assist personnel of other departments as a computer resource
• Provide on-the-job training to new department staff members

The position of Network Support Specialist requires excellent problem-solving skills, and knowledge of administering and maintaining all the relevant technologies.

Requirements:

• Minimum of two years of network administration experience.
• Fundamental knowledge of networking concepts and hands-on technical troubleshooting capabilities.
• Proficient in managing and configuring network devices, with a strong emphasis on Cisco products.
• Experience with managing firewalls and understanding of security best practices.
• Proven ability to manage and troubleshoot Cisco Call Manager and related VoIP services.
• Familiarity with managing and monitoring network circuits.
• Ability to work independently under minimal supervision and possess exceptional critical thinking and problem-solving ability.
• Experience with server management and monitoring tools.
• Knowledge of IP infrastructure, Active Directory, DNS, and DHCP.
• Cisco, Extreme, or Barracuda hardware experience is highly preferred.

Experience:

• Network Administration: 2 years (Required)

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