Overview
Mid-Level End User Support Specialist
aG Resources is looking for Mid-Level End User Support Specialist please check below details and update your profile.
Job Description
We are seeking a proactive Mid-Level End User Support Specialist with 5-8 years of experience to join our support team. In this role, you will be responsible for providing technical assistance and support to end users, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Serve as the primary point of contact for end-user technical issues and inquiries via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues for end users across various devices.
- Document all support interactions and maintain accurate records of issues and resolutions in the ticketing system.
- Provide training and guidance to end users on software applications, tools, and best practices.
- Collaborate with IT teams to escalate complex issues and implement solutions.
- Assist in the setup and configuration of new devices and software for end users.
- Participate in the development and improvement of support processes and documentation.
- Stay updated on industry trends and emerging technologies to enhance support capabilities.
Qualifications:
- 5-8 years of experience in end user support or a related field.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications (Microsoft Office, Google Workspace).
- Experience with troubleshooting hardware issues and peripheral devices (printers, scanners, etc.).
- Familiarity with network concepts (TCP/IP, VPN, etc.) and basic networking troubleshooting.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Strong problem-solving and analytical skills, with the ability to work independently and as part of a team.
Preferred Qualifications:
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
Knowledge of ITIL or other service management frameworks
If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things