Job Desctiption

• Setting up user accounts and profiles on various systems.
• Assisting with initial hardware and software setup for new employees.
• Revoking access and managing the return of company assets when employees leave.
• Managing user identities and permissions using Microsoft Entra ID.
• Handling routine identity and access management tasks such as password resets and user account updates, archive.
• Setting up and configuring user mailboxes.
• Managing email distribution groups and calendar permissions.
• Troubleshooting common issues related to email sending/receiving and access problems.
• Assisting with the implementation of data classification and labelling policies.
• Using Microsoft Information Protection to apply labels manually or automatically, as per company policies.
• Helping users set up and manage their OneDrive for Business storage.
• Assisting with basic SharePoint site and permissions management.
• Supporting users in accessing and collaborating on documents within SharePoint and OneDrive environments.
• Cybersecurity awareness training covering best practices, phishing awareness, and secure password management.
• SharePoint and OneDrive usage training to improve collaboration and document management efficiencies.
• Training on using Mimecast for email security and archiving.
• Training on using meeting rooms conference systems, including MS Teams, Zoom, Lark, Webex trainings on best practices.
• Updating user documentation and help guides.
• Maintaining an inventory of all hardware and software resources.
• Documenting troubleshooting steps and maintaining logs of issues and resolutions.
• Receiving and logging IT service requests and incident reports via phone, email, or a ticketing system.
• Providing first-line investigation and diagnosis.
• Resolving straightforward issues using documented procedures and available tools. (If the problem is not in the knowledge base – document it)
• Escalating unresolved incidents to L2 support IBT or L3 Vendor.
• Providing training bi-monthly company wide and guidance on how to use various IT services and software.
• Assisting users with account setup, password resets, and configuration changes.
• Helping users with the installation and setup of desktop applications.
• Providing prioritized IT support for high-profile users such as executives and board members – mainly Mac and iPhone users.
• Ensuring rapid response and resolution for all IT issues affecting VIPs.
• Tailoring communication and support processes to meet the specific needs and expectations of VIP users.
• Troubleshooting common hardware issues with PC and Macs!, laptops, printers, and peripherals, meeting room set up.
• Performing basic repairs or coordinating with vendors for more complex hardware issues.
• Setting up and configuring new hardware and devices.
• Supporting the setup and troubleshooting of audio visual and conferencing equipment in meeting rooms.
• Assisting with connectivity issues and integration with company systems for presentations or remote meetings.
• Perform the proactive QA tests before important company meetings and foresee possible issues.
• Installing, configuring, and updating software applications.
• Assisting with the basic functionality and troubleshooting of office applications (like Microsoft 365 apps) and email.
• Supporting common operating systems (e.g., Windows, macOS) and troubleshooting typical software errors.
• Assisting with network issues like connectivity problems.
• Manage WiFi and switches – Ubiquity
• Helping manage user access to network resources.
• Configuring VLANs network passwords.
• Proactively monitoring IT systems and infrastructure to identify and resolve issues before they impact users.
• Engaging in real-time troubleshooting and problem-solving for reported or detected IT issues.
• Keeping users informed about their issue status and progress.
• Communicating effectively with team members and other support staff.
• Ensuring that all work is performed in accordance with company and IT security standards and policy.
• Assisting with security checks and user compliance.
• Regularly reviewing and updating support procedures to ensure they meet company standards and efficiency.
• Conducting quality checks on resolved tickets and user feedback to identify areas for improvement in IT services.

Job Requirement:

• Strong Communication skills.
• Carry out more that 6 years of experience IT support.
• Candidate should be ready to join immediately.
• Job Location: Dubai.

Pay: AED8,000.00 – AED9,000.00 per month

Application Question(s): If Selected, Can you join immediately ?

Experience: IT Support Engineer: 6 years (Required)

Language: Fluent English (Required)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things