Job Description

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Accompany clients through the service integration process, offering guidance and assistance.
• Monitor service status post-integration and address any client queries or issues.
• Efficiently manage support tickets using our ticketing system.
• Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
• Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.

Qualifications:

• Proven experience in supporting B2B/B2C clients in a software service environment.
• Strong expertise in using ticketing systems for issue tracking and resolution.
• Solid understanding and experience in software support for businesses.
• Proficiency in Microsoft Office tools.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Language Proficiency: Fluent in English, both written and verbal.
• Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
• Background: Prior experience as a developer or in a related technical role.
• Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
• Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.

About the Role:

• Location: Dubai, Business Bay, The Binary Tower
• Working Time: Monday to Saturday 10:00 am to 7:00 pm, Sundays off

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things

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