IT Support Technician
VISTAJET is looking for IT Support Technician Please check below details and update your profile.
- Responsible for Level 1 & Level 2 IT Infrastructure and Applications; some project tasks ad hoc Infrastructure task (Datacentre and Comms Room Racking);
- Participate in Team Meetings and Communication;
- IT Ticket Logging and Queue management;
- Support of other IT Functions such as Application Support and Infrastructure Teams;
- Participation in rota such as ticket allocator and early shift (to support OCC);
- Logical thinker and able to prioritize workload and urgency;
- Strong Customer Service Ethic.
Required Skills, Qualifications, and Experience:
- Wide knowledge of Desktop OS and applications (Windows, MAC, Linux);
- Active Directory Administration;
- Cloud based infrastructure such as Office 365 and Exchange;
- MDM (Mobile Device Management i.e. AirWatch, BES etc);
- Internet Browser support (All popular browsers, Firefox, Chrome, Edge etc);
- Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices);
- Willing to learn and support in-house technologies; bespoke applications;
- Working within a structured support environment with request logging software;
- Able to follow processes and procedures.
- Windows Server technologies;
- MCP / CompTIA A+ or N+;
- Basic networking skills and Cisco exposure, including Call Manager;
- Windows deployment workbench;
- Atlassian tools such as Jira & Confluence;
- Backup technologies;
- Scripting tools: Powershell, others are beneficial;
- Exposure to Linux servers;
- Familiarity with ITIL structures and processes;
- Excellent English, Mandarin and Cantonese language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers is beneficial, but not a necessity;
- Willing and able to travel internationally, from time-to-time.
If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things