Overview

IT Support Technician

VISTAJET is looking for IT Support Technician Please check below details and update your profile.

Job Description

The IT Support Technician is responsible for Level 1 & 2 IT and Application Support offered to our users from all Vista Global Offices. Seen as the face of IT, you will be carrying out IT Support tasks both remotely and via desk-side support. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to VistaGlobal fast pace and growing IT environment.
You will work closely with our Global IT Service Desk, Application Support Analysts, IT Infrastructure Specialists as well as IT Management in general.
You will be responsible for using and contributing to IT Support operational procedures and process, reporting to the Global IT Support Manager, under supervision of the Application\IT Support Team Leads.

Your Responsibilities:

  • Responsible for Level 1 & Level 2 IT Infrastructure and Applications; some project tasks ad hoc Infrastructure task (Datacentre and Comms Room Racking);
  • Participate in Team Meetings and Communication;
  • IT Ticket Logging and Queue management;
  • Support of other IT Functions such as Application Support and Infrastructure Teams;
  • Participation in rota such as ticket allocator and early shift (to support OCC);
  • Logical thinker and able to prioritize workload and urgency;
  • Strong Customer Service Ethic.

Required Skills, Qualifications, and Experience:

  • Wide knowledge of Desktop OS and applications (Windows, MAC, Linux);
  • Active Directory Administration;
  • Cloud based infrastructure such as Office 365 and Exchange;
  • MDM (Mobile Device Management i.e. AirWatch, BES etc);
  • Internet Browser support (All popular browsers, Firefox, Chrome, Edge etc);
  • Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices);
  • Willing to learn and support in-house technologies; bespoke applications;
  • Working within a structured support environment with request logging software;
  • Able to follow processes and procedures.
Desired experience
  • Windows Server technologies;
  • MCP / CompTIA A+ or N+;
  • Basic networking skills and Cisco exposure, including Call Manager;
  • Windows deployment workbench;
  • Atlassian tools such as Jira & Confluence;
  • Backup technologies;
  • Scripting tools: Powershell, others are beneficial;
  • Exposure to Linux servers;
  • Familiarity with ITIL structures and processes;
  • Excellent English, Mandarin and Cantonese language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers is beneficial, but not a necessity;
  • Willing and able to travel internationally, from time-to-time.

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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