Overview

IT Support Specialist

Bold Bespoke Design is looking for IT Support Specialist please check below details and update your profile.

Job Description

Skills:

· IT Infrastructure Management

IT Technical Support/ IT Helpdesk/ Windows OS Installation and troubleshoot/ System Hardware and Troubleshoot/ Desktops, Laptops, Tablets and Mobile Devices/ Remote Support/Software Installation, configuration and Troubleshoot/ Data Backup and recovery/ Data encryption and Decryption

· Hardware Configuration

Printers & Scanners

· System Administration

Windows servers installation and Configuration/ Active Directory users & Computers.

· Network & Security

System & Network Security Monitoring/ Intranet &Internet/IP Phone configuration/Antivirus and Security /AV Setup & Video conferencing/ Interactive screen setup/ CCTV.

Responsibilities:

· Hands-on technical experience in IT infrastructure and Managing IT Helpdesk Engine.

· Providing day-to-day technical support to the employees for hardware and software related issues.

· Installation, configuration, troubleshooting & maintenance of windows Servers, Desktops, Laptops, Printer and Scanners.

· Providing effective and timely resolution of incoming incidents and requests (via phone & email), users problems, queries or complaints and ensuring all are resolved within the TAT (turnaround time).

· Good Knowledge about hardware and software evaluation.

· Configuring and troubleshooting Microsoft office outlook for PC, Laptops and smartphones.

· Managing Active Directory users (User creation, deletion, access level modification and creating group policies for users and workstations).

· Managing proxy server (user creation, deletion).

· Managing antivirus security.

· IP Phone configuration, troubleshoot and end user support.

· Support IT asset management lifecycle (Laptop assignment, ownership change, assets transfer and disposal etc).

· Follow up with the support responsible in case of user complains and ensure that issue is fixed.

· Assisting in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

· Experienced in Laptop & PC encryption and decryption.

· Help and support for the events, meetings, video conference etc.

· CCTV (IP Camera setup, resolving camera issues, monitoring, incident report and backup).

Job Requirements:

· Degree or Diploma in IT.

· Minimum 3-5 years of experience.

· Experience in (ERP Next) is plus.

· IT Certification.

Package:

1. Gross Salary AED 4000

2. Annual air ticket.

3. Medical Insurance.

4. Employment Visa.

Salary: AED4,000.00 per month

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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