Job Description

Mister Baker LLC is looking for a skilled IT Support professional to manage and maintain our IT infrastructure, ensuring efficient and secure use of technology. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Business Central and will be responsible for supporting the IT needs across our back office and retail outlets in the UAE.

Responsibilities:

IT Management:

• Serve as the IT in-charge, responsible for handling network infrastructure and maintaining operations using Microsoft Dynamics 365 Business Central.
• Ensure that technologies are used efficiently, profitably, and securely.
• Evaluate and implement new systems and infrastructure to enhance company operations.

Microsoft Dynamics 365 Business Central:

• Maintain company operations using Microsoft Dynamics 365 Business Central at both the back office and retail outlets across the UAE.
• Create new databases and set up LS Central POS for retail stores, ensuring connectivity between Head Office servers and store servers.
• Set up and monitor all retail POS functions, including POS transactions, vouchers, gift cards, promo codes, and loyalty rewards.

System Administration:

• Create and manage user accounts and roles in Microsoft Dynamics NAV.
• Update and manage new objects in the Dynamics NAV Development Environment.
• Monitor the performance of existing computer systems and IT infrastructure to ensure optimal functionality.

Maintenance & Upgrades:

• Maintain, repair, and upgrade operating systems, including hardware and software components.
• Maintain and secure servers, manage system backups, and prepare for disaster recovery.
• Support the implementation and planning of deletions, additions, and major changes to support regional infrastructure.

Server & Network Management:

• Install, configure, and administer Microsoft Windows 2012 servers.
• Configure and troubleshoot local and network printers.
• Manage IT asset inventory and prepare IT activity logs for audits.

Project Participation:

• Participate in and complete ongoing projects, such as OS migration, build/patch updates, and application version upgrades.

Support & Troubleshooting:

• Provide L1 support for network, user access management, server-related, and other IT issues.
• Coordinate with and follow up on the concerned support teams to resolve end-user issues.
• Troubleshoot and resolve requests and incidents based on SLA through the ITSM ticketing tool.
• Communicate with third-party technical specialists as needed.

Vendor & Asset Management:

• Manage vendor relationships and oversee IT asset management.
• Manage and maintain all computer systems, ensuring smooth operations and timely troubleshooting.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support with a strong focus on Microsoft Dynamics 365 Business Central.
• Experience in managing and troubleshooting network infrastructure, servers, and POS systems.
• Strong technical knowledge of Microsoft Dynamics NAV and LS Central POS.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.

Pay: AED3,000.00 – AED4,000.00 per month

Experience:

• Microsoft Dynamics: 2 years (Preferred)
• IT Support: 2 years (Preferred)

Location:Dubai (Preferred)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things