Overview

IT Support Engineer ( onsite )

UAE base company is looking for IT Support Engineer please check below details and update your profile.

Job Description

We have an exciting opportunity for an Onsite Support Technician to join our Onsite Support Team i. This is a new position to accommodate our growth in our Chandler user community. The Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Configures, troubleshoots and supports desktops / laptops, peripherals and cell phones.

DUTIES AND RESPONSIBILITIES

  • Provides support for Email, enterprise applications, computer provisioning, VPN and other services.
  • Follows all IT standard processes and procedures along with monitoring license compliance.
  • Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident.
  • Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Follows all IT standard processes and procedures along with monitoring license compliance.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
  • Provides Helpdesk, Deskside and Walkup hardware and software support as needed.
  • Provides general knowledge of all Customer standard products as defined per engagement.
  • Performs other duties as assigned.

Education and experience

  • Minimum of four (4) years’ experience in similar role working experience in a technical support/helpdesk, high profile customer service environment.
  • Bachelor’s Degree in Computer Science, Business Administration or equivalent a plus.
  • IT related certifications desirable.
  • Experience in the use and support of Disk imaging, remote access and knowledge of phone system support is required.
  • Strong competence with the various tools, procedures, programming languages used to accomplish the job.
  • Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.
  • Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  • Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
  • Commitment to documenting knowledge in the form of knowledge base tech notes and articles

Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner
  • Excellent written and verbal communication skills.
  • Experience with computer build out and setup; imaging, application installs and configuration, etc
  • Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.
  • Excellent customer service skills, with an advanced understanding of customer relationship building.
  • Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.
  • Excellent troubleshooting skills.
  • Self-motivated team player with excellent interpersonal and communications skills.
  • Able to effectively interface with customers, vendors, and Network Services.
  • Experience with Microsoft Office Suite, Office 365 and Microsoft Windows 7 & Windows 10.

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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