Job Description

• Provide support for the following categories of assets Desktops/Workstations: Windows & MAC.
• Laptops: Windows & MAC.
• Peripherals and accessories: keyboard, mouse, headset.
• Smart devices: tablets and wearables.
• Multimedia devices: projectors, TVs, digital boards.
• Printers / MFP / PDA
• Reconfigure and format devices as per service requests using OS images* provided by configuration management team.
• Coordination with Customer configuration management team for vendor technical support for user assets.
• User support for Windows & MAC Client OS, Microsoft Exchange, and Microsoft Office applications.
• Individual installations of 3rd party client software on user machines as per service requests.
• User support for 3rd party client software as per approved software list.
• Co-ordinate with relevant Customer L3 teams for the installation of patches on workstations and laptops
• Co-ordinate with relevant Customer L3 teams for installation and configuration of network data points in Customer offices.
• Frequent health check of multimedia devices in meeting rooms, future centers, and business centers.
• Support incident, change management and request fulfilment tasks as requested by users.
• Install, move, add, configure, distribute approved client software and hardware as per defined asset list.

Functional Requirements

• Assist client day-to-day functionality and efficiency.
• Swift and smooth response to End User support needs.
• Troubleshoot and guide end users to resolve their issues on first call basis.
• Provide remote support using available remote management tools.
• Provide IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
• Configures, installs, and maintains software systems.
• Identify, manage, and resolve issues in a timely manner.
• Manage operations successfully on time and within budget.
• Respond to customer requests effectively and communicate with them to address issues.
• Log and update tickets worklogs in the ticketing system.
• Build, update and maintain a proper knowledgebase.
• Maintain asset details properly and timely.

Educational:

Degree in Computer Science, Management Information Systems, Information Technology, Engineering, or similar technical degree.

Minimum Experience:

2 years

Competencies:

• Behavioral
• Play to Win & Grow the Business
• Think Customer
• Team up for Top Results
• Effective Communication
• Creativity & Innovation
• Achieve Strategy
• Grow Others
• Problem Solving & Decision Making

Technical:

• Advanced IT Knowledge
• Acute Vision
• High Attention to Detail
• Advanced level in Windows Support
• Advanced level in Applications’ Support
• Advanced level in IT hardware support & Firewall
• Advanced level in Multimedia devices Support

Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor’s (Preferred)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things