Job Description

We are IT Solutions company based out in UAE for the past 18 years and expanding

steadily in terms of the team as well as branches. More information about us can be found

in www.missancomputer.com

What you will be doing?

• Checking the Backup status every morning and resolving the issues with backup.

• Checking the Server alerts and resolving it.

• Checking the Desktop alerts and resolving it

• Creating the Documentation for the configuration of Servers, Network, APs, Switches and PABX.

• Periodically verifying the configurations of servers, network, WIfi, Switches and pabx are maintained as per the document, if found to be changed then co-ordinate with Team and update accordingly.

• Restoring the backup periodically and check if it works.

• Checking and approving the patches for servers and desktops.

• Checking and creating monitoring policy for the critical services based on each customer environment.

• Creating automated scripts for the RMM automation, like restarting the services when it stops and automating the routine tasks.

• Receiving the chat requests from customers and providing the support.

• Receiving the calls from customers and providing the support.

• Receiving the support ticket from queue and providing support.

• Checking and responding to all emails and tickets.

• Verifying with the field engineers on the completion of assigned tasks.

What do you need?

• Positive, polite and can-do attitude.

• Excellent communication skills to understand and explain the technical problems reported by non-technical users.

• Should be able to learn and get trained to move on to next level.

• Should be mentally strong to handle situations and work under pressure.

• Must have understandings and should be able to demonstrate on the below,• Different types of Networks and its practical usage scenarios.

• Knowledge on common end user’s software in SMB segment.

• DHCP, DNS, AD, File server, NAS, Gateway, Firewall, Cloud services, Office 365,

• Latest threats and best practices to protect.

• Backup and importance of backup

• Should have excellent troubleshooting knowledge on windows 7/ 8/ 10, Network printers, Scanners, Enterprise wireless access points, Enterprise AV.

• ITIL / ITSM processes and procedures.

Knowledge on the above-mentioned skills, ability to work with minimal training as well as team, positive attitude and willing to learn.

Experience: IT Support: 3 years (Required)

License/Certification: UAE Driving License (Preferred)