Overview
IT Support Engineer
Job Description
Technical Support: Provide first-line technical support to end-users for hardware, software, and network-related issues via phone, email, or in-person.
Troubleshooting: Diagnose and resolve technical problems, including operating system errors, software malfunctions, and network connectivity issues.
System Maintenance: Perform routine maintenance tasks, including system updates, software installations, and hardware upgrades.
Documentation: Maintain accurate records of support requests, solutions provided, and system configurations. Update and manage the IT knowledge base.
Training: Assist in training end-users on new technologies and software applications to improve productivity and efficiency.
Collaboration: Work closely with other IT team members to manage and resolve complex technical issues. Escalate unresolved issues to senior engineers or management as needed.
Security: Ensure the security of IT systems by implementing and monitoring security measures, including antivirus software and firewalls.
Inventory Management: Manage IT asset inventory, including hardware and software, and coordinate repairs or replacements as necessary.
Project Assistance: Support IT projects and initiatives, including system deployments, upgrades, and migrations.
Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Experience: Proven experience in an IT support role, preferably in a similar industry or organizational setting.
Technical Skills: Proficiency in troubleshooting hardware and software issues, knowledge of operating systems (Windows, macOS, Linux), and familiarity with networking principles (TCP/IP, DNS, DHCP).
Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are advantageous.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
Customer Service: Demonstrated ability to provide exceptional customer service and maintain a positive, professional demeanor.
If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things
