IT Support Engineer

Secure Track Information Technology LLC is looking for IT Support Engineer please check below details and update your profile.

Job Description

The company are looking for someone who has experience maintaining IT systems and IT infrastructures.


  • Install, configure and maintain computers, networks and/or other IT related equipment and devices
  • Provide software and hardware support to our employees both in-office and remotely
  • Take ownership and resolve internal issues and requests to completion
  • Take charge and action the IT on/off boarding process to ensure a smooth start date
  • Escalate IT issues to the external IT service provider where appropriate
  • Manage the ticketing systems
  • Maintain IT assets & inventories
  • Write and update user instructions and document changes
  • Be involved in project work and responsible for tasks
  • Support the management of all Office 365 licensing and reporting (mailbox size/traffic)


  • Strong troubleshooting skills with both Windows and mac OS using best practices
  • Strong multitasking and prioritization ability
  • Strong knowledge of Microsoft Office products, including O365
  • Experienced in using, logging and documenting technical issues in a ticket managing system
  • Experience with Windows Server Active Directory users and computers
  • Knowledge of networking such as TCP/IP, DHCP and DNS


  • Windows 10
  • Install
  • Troubleshoot
  • Printer install / Break Fix
  • Brother
  • HP
  • Epson
  • Kyocera
  • Basic Troubleshooting
  • Network Issues
  • General PC issues, Printers, Scanners,
  • Software issues iE Office, Office 365, Outlook, Clinical Software (EMIS)
  • Hardware – Dell, HP
  • Server knowledge
  • Hardware – Raid,
  • Software – OS, AD, Backup, Virtual Environment, DHCP
  • Network
  • Switch – Configure, Troubleshoot
  • Cabling – Making cable, Patching Troubleshoot


  • Network
  • Routers – Configure / Troubleshoot
  • Switch – Configure, Troubleshoot


· Candidates with Driving License (license preceded)

Salary: AED4,000.00 – AED6,000.00 per month

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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