IT Support Engineer

GMS Inc is looking for IT Support Engineer please check below details and update your profile.

Job Description

  Installing and configuring computer hardware, software, systems, networks, AV, printers, and scanners.

  • Handling Microsoft 365, Sharepoint, One Drive, Teams, Active Directory, Domain Controller, Avaya, Power App tasks
  • Act as a primary point of contact for users on hardware, software, and network related issue. Ensure customer satisfaction by providing the best solutions to their queries in timely manner.
  • Provide L1 support (onsite or remote) for users spread cross the GMS locations for solving the issue.
  • Oversee IT Day-today activity and conduct minor/major changes after seeking approvals.
  • Identify and solve software, hardware, network, LAN, Wi-fi, CCTV, Printer, Scanner, Fax, Telephony etc. related issue.
  • Repairing and replacing of devices, software, as necessary.
  • Active Monitoring and maintaining computer systems and networks and taking preventive and predictive measures
  • Creating and managing service desk tickets and providing resolution on the issue reported as per the SLA.
  • Ensure Data backup, patching of operating systems and application are carried out in a timely manner.
  • Managing of IT inventory and keeping a track of all hardware and software.
  • Creating IT support repository documentation and FAQ with regular updates
  • Submit weekly progress report.



  • Bachelor’s degree in Computer Science, Information Technology, or relevant field
  • Minimum of 5 years of total IT experience in MENA region
  • Proven work experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Minimum 4 years of experience in Office 365 administration, Active Directory, Domain Controller, Microsoft teams and OneDrive
  • Minimum 3 years of experience in managing next generation firewalls – Fortinet firewall will be an advantage
  • Proven work experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

Technical Certifications:

  • M365/O365 Certified
  • ITIL Certified

Soft Skills

  • Team player
  • Good presentation, training skills
  • Contributor, Self-motivated
  • Agile and accurate
  • Language Proficiency

English (good command)

Technical Competencies

  •   Microsoft 365 Administration
  •   Office apps and licensing
  •   Intune MDM, MAM, Managing Windows, Android and iOS endpoints
  •   Windows Autopilot
  •   Sharepoint Online
  •   Exchange Online
  •   MS Teams
  •   Power App creation
  • Thorough understanding of Hybrid & multi-domains Identity provider setup such as Active Directory, Azure AD, Single Sign-On (SSO), Password write-back, Self-service password reset.
  • Network services: DNS, DHCP, CIFS, NFS
  • Advance knowledge on server operating system (Windows Server 2008 – 2019 and Linux).
  • Good understanding of storage systems (SAN, NAS, cloud-based storages and RAID levels).
  • Scripting knowledge (PowerShell and Linux shell).
  • Good understanding on networking concepts, administration and implementation of LAN, WLAN, WAN, routing, switching, DMZ, network gateways, web application firewalls and network firewalls.
  • Knowledge in maintaining Avaya IP Office PBX would be an advantage.
  • Good understanding of web hosting, DNS (public and internal), and SSL management and administration.
  • Backup Solution: Veeam Backup, Windows Server backup and/or other equivalent solutions
  • Patching and Management Solution: Microsoft SCCM and ManageEngine Desktop Central
  • VMware on-prem server virtualization.
  • Hands-on administration of MS SQL and Oracle 12c and later version of relational database management systems (RDBMS).



  • Excellent opportunity to grow in a fast-expanding organization.
  • An ethical, innovative, challenging, professional and rewarding work environment in a reputable, globally recognized firm
  • Modern offices in a modern city with good quality of life

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