Overview

Infor is looking for IT Support Engineer please check below details and update your profile with Infor.

Job Description

Deliver technical internal client support to staff in (remote/home) offices, hotels, etc.

  • Requires coverage during standard operating hours as well an on-call support if needed.
  • Troubleshooting of client issues and problems as requested by internal employees and possible external users during events.
  • Analyze and test software/hardware problems and issues.
  • Maintain an inventory of PC hardware, services and software through available asset management and license management tools.
  • Analyze and repair of software and hardware issues.
  • Tracking calls through a computerized system.
  • Provide quality answers and follow-up to customers in a timely manner.
  • Analyze root causes and research appropriate references (people/materials).
  • Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
  • Deliver administrative duties such as department / regional reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
  • Participate in various functional areas of IT to participate in projects and tasks.
  • Manage basic telecommunication change and additions (like assigning extensions and voice mail numbers)
  • Manage repair and services on fixed telecommunication systems or services coordinated by the telecommunication team.
  • Manage corporate mobile services, procurement, adds, changes and troubleshooting.
  • Instruct and support Video Conference activities.
  • Localization full time at Dubai office.

Knowledge and Skills, You Bring to the Organization

Minimum Qualifications:

  • Post-secondary degree in related field and/or equivalent technical experience.
  • Three (3) year technical knowledge of concepts and principles in respective industry or discipline.
  • Problem solving and analytical skills.
  • Knowledge of TCP/IP or communications.
  • Basic project management skills.
  • Thorough understanding of Desktop operating systems and all MS-Office applications.
  • Strong interpersonal skills must be able to interact with personnel in multiple business roles.
  • Good English verbal and written communication skills.
  • Knowledge on ITIL framework specifically Incident management and problem management
  • Experience in project management.

Preferred Qualifications:

  • Three (3) years’ experiences as computer technician/engineer.
  • MCITP (Desktop Administrator) certification.
  • Knowledge of company organization.

PHYSICAL REQUIREMENTS:

  • General office environment
  • The usual and customary methods of performing the job’s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. The job is performed in a generally hazard free environment.
  • While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

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