Overview
IT Service Support Supervisor
DHL is looking for IT Service Support Supervisor please check below details and update your profile
Job Description
To provide initial set-up and on-going user support for all Front End Services (FES), including hardware and software covering DHL Abu Dhabi HUB & Dubai south area.
To provide first level support for all FES Services.
To be responsible for tickets dispatched to the UAE Abu Dhabi & Dubai South area, ensuring correct categorisation and timely delivery.
To ensure that all DHL Security requirements and legal obligations regarding software licensing are communicated to the IT Services Manager.
To maintain/manage IT Infrastructure as per DHL standards and ensure have DR plan in place.
- To deliver the configured machine to the user, connect to the network and ensure that the user is satisfied with the service provided.
- To provide the user with basic training to utilize the PC or operations equipment and avoid future problems.
- To respond with the appropriate degree of urgency to problems and requests from the Service Desk for user support.
- To respond to requests for equipment set up for meetings and presentations.
- To participate in country projects with an IS element as and when required.
- To support all Field deployed IT equipment within UAE department.
- Provide server and other equipment set-up support to Abu Dhabi & Dubai South area projects with an IT element.
- To maintain all Services and hardware at agreed operational performance levels.
- To resolve problems either through personal action or by organising resolution through the ITSC Helpdesk or a third party vendor.
- To set up personal computer for both hardware and authorized software.
- To ensure the functionality and accessibility of all shared peripherals such as printers, plotters, scanners, etc
- To ensure that all personal computers have installed with DHL Standard OS, with the latest anti virus software and that all automatic updates are being installed in a timely manner.
- Plan, deploy and commission new servers / workstations including installation of relevant OS and software to handle increasing business and an expanding user base within the context of relevant MEA policies and procedures.
- Plan and deploy software while maintaining asset management, security policies and agreed standard operating environment
- 5 years experience in a technical support role
- Degree in Information Services / Business (or equivalent)
- Communication skills in English bothspoken and written, other languages is an advantage
- Technical expertise in
o Personal computer set up and preparation for use both hardware and software
o 1st Level hardware and software troubleshooting
o Server set up and preparation for use (hardware and software)
o IBM / Intel compatible PC hardware configurations
o Windows 10/11 operating systems
- Support of standard desktop applications such as
o Microsoft Office 365, Outlook, Visio, etc.
o TCP/IP, SMTP, DNS, DHCP, AD
o Internet technologies
o Zebra Scanners
o Network Printers
If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things
