IT Service Desk Officer- Aviation

UHRS is looking for IT Service Desk officer please check below details and update your profile.

Job Description

The ‘IT Service Desk officer’ will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of technical problems, which may range from straightforward to more complex issues. Responsibilities include initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.


1.Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries

2.Receiving, logging and managing calls from internal staff via telephone and email

3.Act as a 1st line support – troubleshooting of IT related problems from in-house software to hardware, such as mobile phones, Laptops, PCs and Printers etc and escalate issues to L2 and L3 for detailed troubleshooting.

4.Log all calls in the Service Desk Call Logging system

5.Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

6.To maintain a high degree of customer service for all support queries and adhere to all service management principles.

7.Provide stats for the weekly Service Desk report on call trends

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor’s (Preferred)


  • Service Desk tools such as Manage Engine: 3 years (Preferred)
  • Service Desk Plus, BMC Remedy: 3 years (Preferred)
  • automation software: 3 years (Preferred)
  • airline systems: 3 years (Preferred)
  • IT Service Desk / Call Centre: 5 years (Preferred)

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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