IT Service Desk Coordinator/ IT Help Desk
- Receive incoming calls, take notes, and address client needs in a manner conforming to service level specifications.
- Escalates technical issues as appropriate.
- Interact with support organizations to ensure restoration of service and/or identification and correction of core problems.
- Submit password and program configuration changes as needed.
- Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
- Log issues and either resolve them or ensure they are dispatched to the applicable support group.
- Ensure Proper Issue Tracking troubleshoot network connectivity and server ability.
- Consult with network and server teams to confirm outages. Track customer impact from server and network problems.
- Ensure follow-up on unresolved cases. Escalate problems as necessary to ensure contractual agreements are met. Redirect cases as needed.
- Research emerging and known issues with client products to better evaluate and troubleshoot.
- Ensure problems are properly investigated, and that issues found through investigation are corrected or escalated to the proper parties for resolution.
- Bachelor in Computer Sciences or related filed
- Professional certifications such as ITIL
- Knowledge of MS Products (from user perspective)
- Strong Customer Service Skills, verbal and written
- Accuracy of data input
- Service Desk or Contact Center previous environmental experience preferred.
- Good literacy skills in both Arabic and English
- Job Location:Abu Dhabi, UAE
- Company Industry:Information Technology
- Requirements :Employer (Public Sector)
- Job Role:Information Technology
- Employment Status:Full time
- Employment Type:Employee
- Number of Vacancies:5
- Career Level:Entry Level
- Years of Experience :Min: 1 Max: 3
- Residence Location:United Arab Emirates
- Degree:Bachelor’s degree
If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things