IT Service Desk Coordinator/ IT Help Desk

Job Description

  • Receive incoming calls, take notes, and address client needs in a manner conforming to service level specifications.
  • Escalates technical issues as appropriate.
  • Interact with support organizations to ensure restoration of service and/or identification and correction of core problems.
  • Submit password and program configuration changes as needed.
  • Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
  • Log issues and either resolve them or ensure they are dispatched to the applicable support group.
  • Ensure Proper Issue Tracking troubleshoot network connectivity and server ability.
  • Consult with network and server teams to confirm outages. Track customer impact from server and network problems.
  • Ensure follow-up on unresolved cases. Escalate problems as necessary to ensure contractual agreements are met. Redirect cases as needed.
  • Research emerging and known issues with client products to better evaluate and troubleshoot.
  • Ensure problems are properly investigated, and that issues found through investigation are corrected or escalated to the proper parties for resolution.


  • Bachelor in Computer Sciences or related filed
  • Professional certifications such as ITIL
  • Knowledge of MS Products (from user perspective)
  • Strong Customer Service Skills, verbal and written
  • Accuracy of data input
  • Service Desk or Contact Center previous environmental experience preferred.
  • Good literacy skills in both Arabic and English

Job Details

  • Job Location:Abu Dhabi, UAE
  • Company Industry:Information Technology
  • Requirements :Employer (Public Sector)
  • Job Role:Information Technology
  • Employment Status:Full time
  • Employment Type:Employee
  • Number of Vacancies:5

Preferred Candidate

  • Career Level:Entry Level
  • Years of Experience :Min: 1 Max: 3
  • Residence Location:United Arab Emirates
  • Degree:Bachelor’s degree

Also Check:  IT/System/Networks/Software/Application Developer Jobs in UAE

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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