IT Helpdesk System Support

MicroVision is looking for IT Helpdesk System Support please check below details and update your profile.

Job Description

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining tickets, workstation and performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Resolve customer tickets in line with our procedures and internal tools
• Transfer complex requests to our maintenance team (support level 3) and follow the incidents requiring greater expertise
• Communicate the progress and resolution to our customer

PROFILE REQUIREMENTS

• You speak Arabic language. You enjoy being in contact with customers and have a great sense of service
• You have a university degree with good communication skills (written and verbal) and fluently speak English, Arabic
• 3+ years of relevant experience in the helpdesk domain, tracking and qualifying customer requests, ideally in a software environment

Preferred Education:

• Bachelor’s (BS) degree with certificates in Arabic language

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