Overview

IT EUC Support System Admin

 ParamInfo is looking for IT EUC Support System Admin Please check below details and update your profile with ParamInfo.

Job Description

  • To provide professional support services and as per international standards.
  • Configuring and maintaining the networked computer system, including hardware, system software, Patch updates and applications.
  • Ensuring data is stored securely and backed up regularly.
  • Diagnosing and resolving hardware, software, networking, and system issues when they arise.
  • Replacing and upgrading defective or outdated components when necessary.
  • Monitoring system performance to ensure everything runs smoothly and securely.
  • Researching and recommending new approaches to improve the networked computer system.
  • Logging all relevant incident/service request details, allocating categorization and prioritization codes
  • Process the user access request for all DIB applications with required access according to Access Matrix Profile or after getting appropriate approvals.
  • All the Service/incident requests to be processed within defined SLA period and escalate as and when required.
  • Keeping users informed of progress, notifying them of impending changes or agreed outages and confirm the resolution.
  • Resolves and closes incidents/service requests as per procedures and allocated SLAs
  • Proactively initiate the necessary actions eg. removing the errors and maximizing the stability of the IT services
  • Escalates unresolved incidents/service requests within agreed OLAs
  • Document every action taken to process the ticket and ensures tickets are up to date at all times until issues are resolved
  • Access and evaluate business needs and requirements and taken relevant actions and follow-up until Business request is addressed.
  • Support and restore of normal service operation as quickly as possible and minimizing the impact on business operations and proactively reducing the number of repeated tickets (Incidents / Service Requests)
  • Communicate and promote IT Services
  • To ensure all activities are carried out as per the bank’s SOP manuals.
  • To provide all the services as per the greed SLA in order to ensure minimum TAT and maximum customer satisfaction
  • Implementation and maintenance of “Access Matrix” approved by Business dept & Information Security (IS), Risk and compliance team.
  • Coordinate with Information Security team to create/modify new access roles & groups in different banking applications.
  • Compliance with relevant IT-Dept & IS processes/policies while performing duties.
  • Assist in IS periodic review for access/roles for all the DIB applications & users.
  • Coordinate with other DIB IT teams/vendors for specific user’s accounts /role issues.
  • Respond for queries of Internal Audit (IA) and external Audit as and when required.
  • Attend and obtain the user management modules training from the Application team, Projects team and Vendors etc.
  • Contribute in Continual Service Improvement opportunities in all the services and processes.
  • All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Skill Set:

  • ITIL Certification
  • Experience with troubleshooting, diagnosing and fixing OS and AD related issues
  • Experience administering server-side technology and networked computing systems.
  • Experience with administration & troubleshooting of Microsoft System Center Configuration Manager- SCCM , NexThink, various Endpoint Security tools.
  • Familiarity with SQL and database operations.
  • Knowledge of Active Directory Services
  • Understanding of TCP/IP, DNS, DHCP services.
  • Knowledge of PowerShell scripting is mandatory
  • Strong analytical skills
  • Experience with analyzing system logs, events and monitoring alerts
  • Experience with diagnosing, resolving and delivering root cause analysis for automatic alerts, issues and incidents
  • Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, App Support, Security, Service Desk, Onsite Support)
  • Knowledge of ITIL Processes (Incident, Problem, release and Change Management)
  • Capability to understand and write technical documentation.

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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