Overview

IT & ERP Support Executive

SNACHOO PORTAL is looking for IT & ERP Support Executive please check below details and update your profile.

Job Description

As an IT & ERP Support executive, you have to understand the customer issues regarding software and resolve their issues with the help of developers. To be in touch with customers till the final resolution of tickets by providing them timely updates on status of their pending tickets.

RESPONSIBILITIES

  • Understand the software & it’s modules.
  • Answer calls professionally to provide information about ERP and services and obtain details of complaints.
  • Understand Customer’s Complaints related to ERP and can translate it to Development team properly.
  • Provide networking & hardware support.
  • Provide technical support and guidance to clients.
  • Provide training on the usage of ERP modules to clients
  • Resolving queries and issues of clients over calls/messages/mails.
  • Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
  • Identifying and documenting the change requests received from clients
  • Coordination with the development team

Skills

  • Good presentation skills
  • Excellent verbal communication
  • Positive attitude to attain final closure by providing solution
  • Experience in IT Background company

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things

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