Overview

Information Technology Desktop Support

CloudPSO is looking for Information Technology Desktop Support please check below details and update your profile.

Job Description

As a Client Support Technician, you will be providing IT support to small businesses in the Financial Services sector, including hedge funds and family offices. These clients recognize IT as a valuable investment and appreciate your expertise. You’ll have the opportunity to work with the latest technology, expand your knowledge, and advance your career.

Key Responsibilities:

• Handle escalations from the helpdesk, providing advanced troubleshooting and resolution.
• Troubleshoot and configure network and infrastructure issues for our clients, ensuring minimal downtime and optimal performance.

Technical Areas of Focus:

• Switches and Routers
• Storage Area Networks (SANs) and Local Area Networks (LANs)
• Microsoft Exchange and Office 365
• Windows Operating Systems
• VMware & vSphere servers
• VOIP phone systems

Team and Success Metrics:
Join a team that values quality service and strong relationships with users, creating a positive work environment.
Your success will be measured by key performance indicators (KPIs) focused on:

• Quality of documentation and notes
• Achieving first time fixes
• Positive feedback from users
• You’ll have opportunities to learn and grow, supported by our internal training programs and regular one on one meetings with your manager.
• Hard work and dedication will be rewarded with opportunities for career advancement

Additional Information:

• A significant portion of your time will be spent onsite with clients, primarily in London. All travel expenses to client sites will be covered.
• Enjoy competitive compensation, a contributory pension scheme, company events, and private medical and dental insurance.

Requirements

• Strong experience supporting Microsoft Windows and Active Directory is essential for this role.

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you are meeting the required things

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