Overview

Enterprise Desktop Support – Mac/Windows

We are looking for an Technical Support Engineer for Mac / Windows platform to provide enterprise-level assistance to our customers.Candidates with apple certification and min experience of 2 years with apple and windows desktops machine is a must

  • You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
  • Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
  • You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Requirements:
To be qualified for this role, you should hold a certification from apple , degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.




  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Previous experience of managing and supporting up to 100 users
  • Hands-on experience with Windows/Linux/Mac OS environments
  • In-depth knowledge of Office 365 Email setup along with Windows, Mac and Windows server operating system
  • Experience in managing wireless networks, Veeam backup solutions, centralized antivirus solutions
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Benefits:

  • Excellent growth opportunity
  • Exposure to multiple technologies
  • Annual Leave
  • Medical Insurance

Also Check:  IT/System/Networks/Software/Application Developer Jobs in UAE

If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things


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