Desktop Support Engineer/Assistant
We are seeking a highly motivated and skilled IT desktop engineer/Assistant to join our IT team. This role requires a strong understanding of networking principles, hardware & software and troubleshooting techniques. The successful candidate will work closely with the IT Manager to ensure the reliable and efficient operation of our office and branch locations.
- Provide technical support to end-users via phone, email, or in person. Diagnose and resolve hardware and software issues promptly and professionally.
- Install, configure, and maintain desktops, laptops, printers, and other hardware peripherals. Troubleshoot and repair hardware problems as needed.
- Install, upgrade, and troubleshoot operating systems and software applications. Assist users with software-related issues, including installation, configuration, and usage.
- Create, modify, and delete user accounts as per company policies. Manage access permissions and password resets.
- Maintain accurate documentation of IT assets, software licenses, and technical procedures to ensure efficient support and compliance with IT policies.
- Promote IT security best practices among end-users and assist in implementing security measures, such as antivirus updates and system patches.
- Conduct training sessions or create documentation to help end-users better understand and use IT resources effectively.
- Proven experience in desktop support or a similar role. Minimum 3 years’ experience.
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- Familiarity with Microsoft Office Suite and other common business applications.
- Experience with network hardware and software
- Excellent troubleshooting and problem-solving skills.
- Valid UAE driving license.
- Strong communication and interpersonal skills.
- Office location – Ajman, and Sharjah
If you looking for IT,Software or application development jobs in Dubai than Please check above requirements and update your profile if you meeting the required things